This page is for one specific thing: what to do if you have a dispute or complaint about a casino or pokies operator itself — not about anything we’ve written.
We can’t resolve operator disputes
Moroni’s doesn’t operate any gambling service, doesn’t hold your account details, and has no authority over a casino’s decisions about your deposits, withdrawals, or bonus terms. Contacting us about a dispute with an operator won’t move it forward — you’ll need to go directly to the parties below.
Where a complaint about an operator should go
- The operator’s own support and complaints process first — most licensed operators are required to have one, and it’s usually the fastest route to a resolution.
- The operator’s licensing body, if support doesn’t resolve it. Depending on the operator this may be the Malta Gaming Authority, UK Gambling Commission, the Government of Curaçao’s licensing authority, or another regulator — check the licence details on the operator’s own site, since this varies by operator and we don’t independently track it for every casino we might mention.
- An independent alternative dispute resolution (ADR) service, several licensing regimes require operators to offer one at no cost to the player, listed on the operator’s own terms or licence page.
Complaints about something we published
If your concern is about factual accuracy in one of our own articles — not about an operator — that belongs on our Talk to the Desk page instead, and we do handle those directly.
If gambling itself is the issue
If the underlying concern is that gambling has become hard to control, the useful next step isn’t a complaints process — see Play Safely in Australia for Australia’s national gambling support line and self-exclusion tools.