The fastest way to reach us is email: [email protected]. A real person reads this inbox — there’s no ticketing system or auto-reply pretending to be one.
What to send us
- A factual correction on something we’ve published (a date, a figure, a claim we got wrong)
- A source or reference we should have cited and didn’t
- A question about our editorial policy or how a specific piece was researched
- Press or partnership enquiries
What not to send us
We’re not able to help with account issues, deposits, withdrawals, or disputes with a specific casino or pokies operator — we don’t operate any gambling service and have no access to your account with one. If that’s what you’re dealing with, see Raise a Concern for where that kind of issue actually needs to go, or Play Safely in Australia if gambling itself has become the problem.
Response time
We’re a small desk, not a large support team. Expect a reply within a few business days rather than a few hours — sooner for a straightforward factual correction, longer for anything that needs research.